Returns & Refunds
💸 Refunds & Returns
We stand behind every ride we sell. If something isn’t right with your order, we’ll make it right.
Our Promise
Every product goes through quality checks before shipping, but if an issue occurs, you’re covered by our 30-Day Return Guarantee.
Most items can be returned for a refund or replacement within 30 days of delivery, as long as they’re unused and in original condition.
Return Policy Overview
| Condition | Eligibility |
|---|---|
| Return timeframe | 30 days from delivery |
| Product condition | Unused, undamaged, in original packaging |
| Return cost | Customer covers return shipping (unless our error) |
| Refund method | Original payment method |
| Restocking fee | May apply (varies by brand) |
| Exceptions | Custom-built models, accessories, and parts are non-returnable |
How to Request a Return
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Contact our support team at ride@spinebikes.com  within 30 days of delivery.
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Provide your order number and photos of the item (if damaged or defective).
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You’ll receive a Return Authorization (RMA) and shipping instructions.
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Once received and inspected, refunds are processed within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 24–48 hours of delivery with photos.
We’ll immediately arrange for a replacement or full refund at no extra cost.
Cancellations
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Orders can be canceled within 24 hours at no charge.
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After 24 hours or once shipped, standard return terms apply.
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Refunds are issued to your original payment method.
Brand-Specific Returns
Some brands have their own policies or restocking procedures.
We’ll help you coordinate directly with the manufacturer if needed making the process fast and worry-free.
