Shipping

Shipping & Delivery – Spin Ebikes

Last updated: October 10, 2026

Shipping Regions

We currently ship to the contiguous United States (the lower 48 states) and Canada. We are unable to ship to Alaska, Hawaii, Puerto Rico, US territories or APO/FPO addresses. If your address is not available at checkout, we are unable to ship to that location.

Please note: Bakcou and NAKTO bikes ship to the contiguous United States only (the lower 48 states). They cannot be shipped to Canada.

Shipping Costs

  • Free shipping on all e-bikes.
  • Shipping costs for parts and accessories, if any, are shown at checkout before you pay.
  • There are no hidden shipping charges.

Processing & Delivery Times

Order processing: 1–3 business days (Monday–Friday)
Delivery: 3–6 business days after dispatch
Total delivery time: typically 4–9 business days

Delivery times are estimates and not guaranteed. Deliveries to remote areas may take longer.

Carriers

We ship with trusted carriers such as UPS and USPS. The carrier depends on your location and the product.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Packaging & Assembly

  • Products are inspected before dispatch.
  • Bikes are shipped partially assembled.
  • Minor final assembly (such as attaching pedals or handlebars) may be required. Assembly instructions are included where applicable.

Damaged or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged or incorrect, contact us within 48 hours of delivery at ride@spinebikes.com with clear photos of the issue. We will arrange a replacement or refund in line with our Returns & Refunds Policy.

Important Notes

  • We are not responsible for delays caused by carriers, customs processing or incorrect addresses.
  • Spin Ebikes is an online-only store and does not offer in-store pickup.

Contact

  • Business Name: MG DSGN LLC
  • Address: 30 N Gould St, STE R, Sheridan, WY 82801, United States
  • Email: ride@spinebikes.com
  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (US Eastern Time)