Privacy policy

Privacy Policy – SpineBikes

Last updated: 27 december 2025

Spin (“we”, “us”, “our”) operates the website spinebikes.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or contact us.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products online. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the handling of personal data.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information that you voluntarily provide to us or that is collected automatically when you use our Services.

Information you provide to us

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction details

  • Account information (if you create an account)

  • Information you provide when contacting customer support

Information collected automatically

  • IP address

  • Device and browser information

  • Pages viewed and interactions with the website

  • Cookies and similar tracking technologies

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders

  • Deliver products and manage shipping

  • Process payments and prevent fraud

  • Communicate with you about orders, returns, or support requests

  • Improve our website, products, and customer experience

  • Send promotional emails (you can unsubscribe at any time)

  • Comply with legal and regulatory obligations

3. Sharing Your Personal Information

We do not sell your personal data.

We may share your information with trusted third parties only when necessary, including:

  • Shopify, to operate our online store and process transactions

  • Payment processors, to securely process payments

  • Shipping and logistics providers, to deliver your orders

  • IT, analytics, and customer support service providers

  • Legal authorities, if required by law

All third parties are required to protect your data and use it only for agreed purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve marketing and advertising (where consent is provided)

You can manage or disable cookies through your browser settings.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal requirements

  • Resolve disputes and enforce agreements

When no longer needed, your data is securely deleted or anonymized.

6. Your Rights (GDPR & EU Residents)

If you reside in the European Union or United Kingdom, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, contact us using the details below.

7. Children’s Information

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors.

8. Security

We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Payments are processed through secure, encrypted systems provided by Shopify and its payment partners.

9. International Transfers

Your information may be processed outside your country of residence. Where required, we rely on approved legal safeguards such as Standard Contractual Clauses to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Contact details:

  • Business Name: MG DSGN LLC

  • Business Address: 30 N Gould St, STE R, Sheridan, WY 82801, United States

  • Phone Number: (302) 691-9166

  • Business Email: ride@spinebikes.com

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (You can adjust if needed)

  • Business Registration Number: 2024-001569753