All of our products are shipped from trusted warehouses within the United States. This ensures fast delivery, smoother service, and the peace of mind that you're supporting a U.S.-based business.

At the moment, we only ship within the United States.

We accept all major credit and debit cards via Shopify Payments, pay later in installments along with PayPal. Our secure checkout process ensures that your personal information is always protected.

Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery every step of the way. You can also check status anytime on our Order Tracking Page, or reach out to us directly — we’re here if you need anything.

We understand that sometimes things don’t work out. If your order arrives and it’s not quite right, we offer returns on unused items within 14 days of delivery. Items must be in original packaging and condition. If you need help, just let us know we’ll guide you through the steps.

Yes! every bike we sell comes with a manufacturer-backed warranty. We only work with reliable brands that stand behind their products. Warranty terms are listed on each product page, and if you ever need support, we’ll be right here to help.

Some models come with upgrade or accessory options (like extended batteries or racks). You’ll see available customizations on the product page. If you’re unsure or have a special request, just ask we love helping riders get exactly what they’re looking for.

We're real people who care. You can reach out to us anytime through our Contact Page, by emailing support@spinebikes.com, or using our live chat during business hours. Whether you’re just browsing or already riding, we’re always happy to help.